A: Residents of some states may be subject to sales tax. We are required by law to collect applicable sales tax in these cases. For Postal employees, tax is only applicable to that portion of your order that is not covered by your Postal Allotment Debit Card. It will be added to your credit card payment at time of shipment when your card is charged. If you are sending in a payment, be sure to include your applicable sales tax in your order payment total for the portion of your order that exceeds what is covered by your postal allotment card. >

Q: How can I view orders that I have placed?
A: Click the My Account underlined link to page and click View Order History underlined link. If you have questions about a specific order, you may email us at usucustomerservice@usuniforms.com or contact us by phone at 800-524-3676. Customer Service is staffed 7-6:00 Central Time, Monday through Friday, or you may leave a voice mail message any time in which we could follow up and reply. We expect your order to be processed quickly and to arrive within 7-10 business days within the continental United States. If you do not receive your order within this reasonable time, please don't hesitate to contact us

Q: How do I cancel or change an order? 

A: We want you to enjoy your products as soon as possible and make every effort to ship your order the same day as it is received. You may contact Customer Service at 1-800-524-3676, our operation hours are 7-6:00 Central Time, Monday through Friday, or email us at usucustomerservice@usuniforms.com. If your order has not yet processed through the warehouse, we will be happy to make changes. Once it has shipped, refer to our Returns Policy if you wish to return for credit or exchange. All authorized returns should be insured and returned back to our Missouri facility at US Uniforms, PO Box 12333, North Kansas City, MO 64116-0333.

Q: How can I place an order for an EXPIRING ALLOTMENT on weekends or holidays?

A: We will do everything possible to expedite your order when you follow these simple procedures. Call US Uniforms Customer Service at 800-524-3676 and dial extension 3633 to get into our voice mail where you may leave a detailed message. You must make the call before 4:00 pm CST in order for us to secure your expiring funds. Speak slowly and clearly while recording this information: Your full name, your job type, your postal debit card number and expiration date, the total dollar amount of your order, a telephone number where you can be reached. You do not need to submit any other order details at this time. The next business day, call US Uniforms Customer Service at 800-524-3676 and indicate that you left an expiring allotment message on the recorder. At that time, they will obtain your ordering details and complete your order with the secured funds. >

Q: Do I loose my current allotment money if it isn’t used before my next anniversary date?

A: Allotment monies cannot be rolled over from year to year. They must be spent within the year for which they are designated. It is wise to spend any old allotment money at least 2-3 weeks before your new allotment becomes available to avoid processing problems with your debit card bank transaction. If for some unforeseen reason, you did not spend all your allotment money before your new allotment became available, you should discuss with your Post Office Human Resource Manager how to proceed.

Q: Can I place an order for my next year's allotment money now?

A: FUTURE allotment orders can be placed online.up to 90 days in advance of the new allotment date. At "Check-Out" enter your future allotment date and in the "Last Minute Instructions" enter "Future Order". When your new allotment money becomes available upon your allotment date, the order will be immediately processed without your having to call back.

Q: Why are male items found in the female uniform programs and some female products listed in the male uniform programs?

A: Postal regulations stipulate women may order men's garments to meet their sizing requirements when women's sizing is not suitable. Therefore, male items are listed along with female items in the female uniform programs. Likewise, men can order female non-logo items such as shoes, belts and overshoes so these female items are included in the male uniform programs for easier item selection.

Q: Can anyone purchase items from US Uniforms?

A: US Uniforms can only sell postal-logo uniforms to the US Postal Employees. However, ANYONE may purchase non-logo items such as our high quality boots, shoes, socks and belts.

Q: Are there any restrictions on what a Postal Employee can buy with allotment card money?

A: USPS ELM (Employee and Labor Relations Manual) regulations state that Postal Employees who are required to wear a uniform must select the uniform category as prescribed for their appropriate gender and duties and are not allowed to order for others. All crafts can purchase shoes on their allotment. Overshoes are not allowed on allotment orders for Maintenance, Window Clerk, Mail Handler, Vehicle Maintenance and Bulk Mail. Refer to the quick link on the Home Page to the ELM document for more info.

Q: How do I know what size garment to order?

A: US Uniforms adheres to standard retail sizing specifications. Our website and our catalog both have our sizing information and guidelines for how to measure based on the garment type you are ordering. If you are uncertain how to measure, simply call our toll-free # 1-800-524-3676 and Customer Service will be happy to help or put you in contact with your US sales representative for personal assistance.